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Care Quality Commission
Patient Triage
Call 111 - When it is less urgent than 999




From 7th June 2022 all Doctor and Advanced Nurse Practitioner appointments will be triaged using the PATIENT CONTACT FORM.

All other appointments, such as Nurse or Phlebotomy appointments can also been requested via the patient contact form and the team will respond directly to you.  This will save you waiting on the phone and means you can say in your own words what the problem is.  This information is saved directly into your patient record.

If you are unable to use the online patient contact form, someone can complete it on your behalf.  Or you can continue to ring reception who will complete the form on your behalf.  The form will be reviewed by our duty team and a member of the team will get back to you to let you know what will happen next. 

This will save you waiting on the phone the quickest and easiest way to access the surgery.

The patient contact form can be used for requesting appointments, or contacting the surgery for forms, requesting test results or anything else admin related.

Please do not order medication through the patient contact form but continue to order this through your online services.

Please see this walk through on How to use the Patient contact form. Any issues please call reception.

All other appointments can be booked either online or by calling reception.


Online Appointments

Some Nurse appointments can also be booked directly via the internet. To do so you will need to obtain your online codes from the reception desk; photographic identification will be required.

Sign in to Patient Access


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