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Buckden & Little Paxton Surgeries
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Call 111 when it's less urgent than 999

BBC Health News

  • West Nile virus detected in UK mosquitoes for first time21 May 2025 14:50A UK Health Security Agency spokesperson said the risk to the general public is "very low".
  • World-first gonorrhoea vaccine launched by NHS England as infections soar21 May 2025 10:00The treatment will be offered to those most at risk from August after a record number of cases.
  • Attacked paramedics hope for swifter court justice21 May 2025 06:08Jacob Hoy, who was attacked while on duty, says ambulance staff need faster prosecutions.
  • Universities must do more to prevent suicides, ministers say21 May 2025 01:52The government wants universities to check the safety of halls and reach out to families after a death.
  • New brain tumour test a game changer, experts say21 May 2025 02:34Scientists say the new method can diagnose the exact type of tumour within hours, rather than weeks.
  • Nicotine pouches helped me quit vaping – but now I'm addicted21 May 2025 06:22Teenagers say it is easy to get hold of the products, which experts warn can be highly addictive.

Comments & Complaints

We are happy to accept comments and suggestions from our patients. Please present your views in writing using a slip provided at reception and place in the suggestion box or via our Friends and Family station within reception at either surgery. We are always ready to read your comments online via NHS UK.

You can also email your suggestions to bandlp@nhs.net

Complaints

We always try to provide the best services possible, but there may be times when you feel this has not happened.

The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. Our practice procedure is not able to deal with questions of legal liability or compensation.

We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Services Authority.

Please note that we have to respect our duty of confidentiality to patients, if you are making a complaint on behalf of someone else, we will require their consent in writing to discuss the matter with you. A third-party complaints form can be printed here. The patient will be called to confirm they have given consent.

If you wish to make a complaint, please telephone, write or email (via BandLP@nhs.net) our Management Team.

  • Once your complaint has been received, you will receive acknowledgement within 2 working days.
  • The Management Team will review your complaint and start an investigation. You may be contacted to provide further information if required.
  • Once the investigation has been completed your complaint will be responded to in writing (either by letter or email). This is usually within 28 days. We will address your concerns, provide you with an explanation and discuss any action that may be needed.
  • You will be offered an appointment to speak with someone in person to discuss the outcome. You may bring a friend or relative with you to the meeting.
  • You will be given information about the ombudsman. The details can also be found below.
  • No parts of your complaint or subsequent information will be added to your patient record.

If you would like any independent support in pursuing your complaint you are entitled to seek free assistance from the NHS Complaints Advocacy Service (VoiceAbility), who can be contacted on the following number 0300 303 1660

You have the right to ask the Parliamentary and Health Service Ombudsman (PHSO) to review your complaint if you remain unhappy once local resolution is completed.

The address is

The Parliamentary and Health Service Ombudsman
Milbank Tower, Milbank, London. SW1P 4QP

Tel 0345 0154033
Email phso.enquiries@ombudsman.org.uk

View our Complaints Leaflet here (PDF, 504KB)

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Buckden Surgery

Buckden Surgery, Mayfield, Buckden, PE19 5SZ

  • 01480 810216

Little Paxton Surgery

The Surgery, 40 High Street, Little Paxton, PE19 6EY

  • 01480 810216
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